As technology advances and consumer preferences evolve, the coffee shop industry is experiencing a service model revolution. Self-service kiosks are transforming the customer ordering experience and significantly enhancing the operational efficiency of coffee shops.

Global Popularity Trend of Self-Service

Self-service kiosks are becoming the new norm in catering shops globally. Post-pandemic, South Korean coffee shops have notably increased their use of self-service kiosks. These kiosks improve efficiency, reduce labor costs, and allow customers to pre-order, avoiding lines and enhancing dining efficiency and satisfaction.  In addition to South Korea, there has been a significant increase in the number of self-service devices in catering shops and beverage stores in regions such as the United States, Singapore, and Japan.

Self-Service Ordering Kiosk Process in Catering Shops

The self-service POS kiosk process is straightforward to learn, typically involving:

1. Selecting and Customizing Orders: Customers browse the menu via touch screens or QR codes, choosing their preferred coffee and food, and customizing to taste.

2. Payment: Customers complete payments through the kiosk, with options including cash, card, and mobile payments.

3. Order Preparation and Pickup: Post-payment, the order is sent to staff for preparation, and customers collect their orders from a designated area.

This streamlined process minimizes manual operations, reduces virus contact risks, and improves customer and staff efficiency, shortening wait times and enhancing customer experience.

Advantages Over Manual Point-of-Sales

Self-service kiosks offer several advantages over manual sales points:

1. Efficiency and Satisfaction: They quickly prepare food, reducing wait times, especially during peak hours, serving more customers and preventing crowding.

2. Personalization and Convenience: Meeting the growing demand for convenience and personalization, particularly among younger coffee consumers who value "on-the-go" coffee culture.

3. Operational Benefits: Kiosks bring additional sales, reduce costs, digitize transaction data and user preferences, and improve operational efficiency, becoming a crucial tool for service upgrades.

4. Scalability: Easy to install, maintain, and replicate across multiple locations, kiosks facilitate rapid scaling and branding for catering shop chains.

Conclusion

Introducing self-ordering kiosks improves supermarket & catering shop service efficiency and customer experience, aligning with consumer demands for personalization and convenience. As technology progresses and consumer habits evolve, self-service kiosks are set to become a vital part of supermarket & catering shop service upgrades.